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Terms & Conditions

Terms and Conditions

By accessing or using the services provided by Milan Casino, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

These Terms and Conditions form a legally binding agreement between you and Milan Casino. By registering an account with us, participating in any games or activities on our platform, or simply accessing our website, you acknowledge that you have read, understood, and agreed to be bound by these terms.

Eligibility Requirements

To use our services, you must meet the following eligibility requirements:

  • Be at least 18 years old (or the minimum age required in your jurisdiction).
  • Not be a resident of any country or territory subject to relevant restrictions (see below).
  • Provide accurate and truthful information about yourself during account registration.
  • Comply with all applicable laws and regulations governing online gaming.

Geographic Restrictions

We do not permit access from certain countries or territories, including but not limited to:

  • The United States
  • Countries under sanctions by the European Union

If you attempt to access our services from a restricted country or territory, we reserve the right to block your account and/or terminate these Terms and Conditions.

Account Registration Rules

To register an account with Milan Casino, you must provide accurate and complete information about yourself. This includes but is not limited to:

  • Name
  • Email address
  • Date of birth
  • Address

We reserve the right to request additional documentation or verification at any time to ensure your eligibility and compliance.

One-Account-Per-User Policy

You are only permitted to hold one account with Milan Casino. Attempting to maintain multiple accounts may result in penalties, including but not limited to:

  • Account closure
  • Loss of winnings
  • Ban from our platform

We reserve the right to monitor your activities and detect any form of multi-accounting.

Identity Verification and KYC

To ensure the security and integrity of our services, we require all account holders to undergo identity verification. This may include but is not limited to:

  • Providing government-issued identification
  • Submitting proof of address
  • Verifying sensitive information

We reserve the right to request additional documentation or verification at any time.

Account Accuracy Obligations

You are responsible for maintaining accurate and up-to-date account information, including your name, email address, date of birth, and address. Failure to do so may result in penalties, including but not limited to:

  • Account closure
  • Loss of winnings

We reserve the right to suspend or terminate your account if we suspect any form of fraudulent activity.

Account Security Responsibilities

You are responsible for maintaining the security of your login credentials (username and password) and other sensitive information. You agree to:

  • Use strong, unique passwords
  • Not share your login credentials with anyone else
  • Be aware of phishing attempts or scams

We will not be liable for any losses resulting from unauthorized access or use.

Login Credentials and Password Protection

You must protect your login credentials (username and password) from unauthorized access. If you have reason to believe that someone has accessed or compromised your account, please contact our support team immediately.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited on Milan Casino's platform:

  • Multi-accounting
  • Cheating or hacking
  • Collusion with other players
  • Bet stacking (combining bets)
  • Any form of collusion

We reserve the right to suspend, terminate, or restrict access to your account if we suspect any of these activities.

Bonus and Promotion Rules

To be eligible for bonuses or promotions, you must:

  • Meet all applicable bonus terms and conditions
  • Not use any cheats or exploits
  • Comply with all applicable laws and regulations governing online gaming

We reserve the right to withdraw or cancel any bonus or promotion without notice.

Wagering and Gameplay Conditions

You agree that you will play for entertainment purposes only, not as a means of earning money. You also acknowledge:

  • Our platform is subject to technical interruptions
  • Games may be voided due to technical reasons

We reserve the right to suspend, terminate, or restrict access to your account if we suspect any form of foul play.

Bonus Abuse Prevention

To prevent bonus abuse and ensure fair gaming practices, we reserve the right to:

  • Limit or withdraw bonuses at our discretion
  • Restrict certain game types or features for specific users

We also reserve the right to cancel or suspend accounts that we believe have engaged in bonus abuse.

Deposits and Withdrawals (Optional)

Please note that some deposit and withdrawal methods may not be supported by all payment service providers. We recommend checking our website or contacting support for more information on available payment options.

Verification before Withdrawals

To prevent money laundering and comply with applicable regulations, we require all account holders to verify their identity before making withdrawals. This includes providing government-issued identification and proof of address.

We reserve the right to request additional documentation or verification at any time to ensure your eligibility and compliance.

Processing and Review Procedures

All withdrawal requests will be processed within few working days. However, please note that our review procedures may take longer depending on individual circumstances. We appreciate your patience in this matter.

If we suspect fraudulent activity or have reason to believe you are attempting to exploit any of our services, we reserve the right to suspend or terminate your account without notice.

Responsible Gaming Expectations

We expect all users to engage with our services responsibly and within their means. This includes:

  • Setting realistic betting limits
  • Taking regular breaks from gaming activities

Please contact us if you need help managing your gaming habits.

Self-Exclusion and Account Restrictions

If you wish to exclude yourself or have restrictions placed on your account, please use the built-in self-exclusion tools available in our platform. We reserve the right to temporarily suspend or permanently close accounts that we believe are engaging in problematic behavior.

Please note that once you have chosen a period of exclusion from gaming activities, it will be respected and honored by us. If you wish to return after the excluded period has passed, please contact support.

Game Fairness and RNG Systems

Our platform uses certified Random Number Generators (RNGs) audited and approved by reputable third-party agencies, such as eCOGRA or iTech Labs. We also perform regular security audits on our systems to ensure fairness in gameplay.

We reserve the right to suspend or terminate any game that is suspected of being unfair or unrepresentative.

Technical Interruptions or Voided Gameplay

If technical issues occur during play, we will take all reasonable steps to minimize disruption and provide fair resolution. However:

  • In rare cases, games may be voided due to technical reasons
  • We reserve the right to suspend or terminate accounts suspected of exploiting these situations

We are committed to providing a secure, reliable gaming experience.

Suspension or Closure of Accounts

If we have reason to believe you are engaging in fraudulent activity, attempting to manipulate our systems, or violating any applicable laws and regulations, we may:

  • Temporarily suspend your account
  • Permanently close your account

Please note that once suspended or closed, no further gaming activities will be possible.

Intellectual Property and Platform Ownership

All intellectual property rights to Milan Casino's platform belong solely to us. You agree not to reproduce, redistribute, copy or use any part of our content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, we disclaim all liability for:

  • Damages resulting from loss of data
  • Losses related to gaming activities
  • Any other damages or losses that may arise

You acknowledge that using Milan Casino's platform involves risk and agrees not to hold us liable in any case.

Modification of Terms

We reserve the right to modify these Terms and Conditions at our discretion. Please check this page regularly for updates, as your continued use signifies acceptance of any amendments.